Frequently Asked Questions

Is your work guaranteed?

Yes, if for any reason you are unsatisfied, we can make arrangements to return to the work site within 24 hours to clean the specifications area free of charge. Provided that the adjustment is not outside the scope of the original instructions.

Are the employees trained?

Absolutely! Our company policy is to train all employees in customer relations, cleaning practices, product handling and safety practices before we send them to your business.

How does the estimating process work?

Contact our office for an initial consultation and estimate. During this consultation, our customer service representative will inquire about the following:   

  1. Determine the size of your business.
  2. Ascertain the number of offices and bathrooms to be cleaned.   
  3. Consult with you to get an idea of what the priorities areas are for cleaning.   
  4. Estimate how long it will take to provide this service.

We have customers on weekly, bi-weekly and even monthly schedules.

Are you insured / bonded?

Yes! Customized cleaning services and maintenance is appropriately bonded and insured.

What are your cleaning rates?

Rates are based on the size of your faculty as well as the services you are inquiring about. It is best to Contact Us at 231-632-0119 for a free estimate. out sales consultant will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Feel free to complete our forms of Free Estimates.

Why go Green?

We at Customized Cleaning services and maintenance believe that your office should be the safest place for your employees, visitor and also the planet.

Studies have shown that building occupants and janitorial staff, as well as building visitors, experience of fewer incidents of skin, eye and respiratory irritation, less allergies, fewer chemical sensitivities, headaches and nausea when cleaning is performed with “green” or “eco-friendly” products.

Do I as a customer need to provide anything?

No we will provide all the cleaning products and equipment to clean your office.